Frequently Asked Questions

We care about our customers and want to assist you in finding answers to your questions and to resolve your concerns promptly. Below are our most frequently asked questions. All medical questions are always best answered by your healthcare professional. If there are additional questions unanswered by this page, feel free to contact us.

FILLING A PRESCRIPTION

Uriel does not offer prescription filling options online. If an item was recommended to you by your practitioner, you may place the order online without a prescription. If your practitioner prescribed a medication not listed on our website, please contact us.

TAKING HOMEOPATHIC REMEDIES

For best results, take homeopathic remedies at least 5-15 minutes before food and 1 hour away from conventional medicine unless specified otherwise by your healthcare professional.  Generally, homeopathic remedies can be taken with other homeopathic remedies.

PRODUCT STORAGE

Ampules: may be kept in a refrigerator OR at room temperature, but neither option is preferred over the other. For best results, keep exposed ampules out of direct sunlight, or keep them in the closed box provided.

Other Formulations: Please refer to the bottle for storage directions on each product.

GENERAL REFILL TIMING

All dosage estimates are approximate and will vary by use. Below are the general refill timeframes if product is taken following bottle’s instructions:

  • 30 ml pellets: 60 days
  • 60 ml liquid: 30 days
  • 125 ml liquid: 7 days
  • 240 ml liquid: 14 days
  • 60 gm tube: 90 days
  • 120 gm tube: 60 days
  • 60 gm powder: 90 days
  • 90 ct capsules: 30 days
  • 250 ct tablet: 60 days
  • Suppositories: 10 days

 

PRODUCT RECOMMENDATIONS

Uriel employees cannot diagnose or treat individuals.

For homeopathic remedies, we recommend you consult your health care practitioner regarding your condition and the choice of herbal remedies to best meet your individual health needs.

We are happy to provide recommendations for beauty products. Contact us.

MEDICAL ADVICE

Uriel is unable to provide medical advice. Please consult with your practitioner for any medical advice or questions. A list of practitioners available for telephone appointments is available upon request.

SIDE EFFECTS

Homeopathic remedies are generally recognized as safe with an extremely low risk of side effects. If you have any previously known allergies, intolerances, irritations or reactions from any ingredients, always consult your practitioner before use.

SAFETY CONCERNS

Children: Uriel Home Remedies may be administered to children as appropriate using lower dosages. For example, where 10 pellets or drops are recommended, use 5 pellets or drops for children up to age 12. When needed, place drops in the children’s mouth using a dropper top. Consult your health care practitioner before administering herbal remedies to infants and children. Use products only as directed.

Pregnant and Nursing Mothers: Uriel recommends that pregnant or nursing women consult a health practitioner.

PROCESSING AND ALLERGENS

Each product produced by Uriel will list ingredients online for your reference before purchasing. For any questions, please contact our customer experience team.

INSURANCE COVERAGE

Unfortunately, Uriel does not deal directly with insurance. Alternatively, we provide invoices in each package that may be turned in to insurance companies depending on your insurance. This option is not guaranteed.

RETURN AND REFUND POLICY
Returns: Uriel does not accept any returns or exchanges. If a mistake has occurred in your order, please contact us within 14 days of delivery.

Refunds: As each individual is different and ailments vary from one person to the next, success and results may vary as well. Uriel is not responsible if the product does not provide the expected reactions. As always, consult your practitioner before, during, and after use of any remedies.

Detailed information can be found here.

SHIPPING

Shipping outside the US: Uriel’s web store can ship worldwide; however, we cannot guarantee delivery outside of the continental United States. If you have difficulties placing orders or questions regarding shipping options, contact us.

Shipping Rates: Detailed information can be found here.

LEARNING RESOURCES

Uriel offers a Home Remedy Guide as a simple, at home catalog of our most popular products. You can request a copy here or contact our customer experience team directly. 

PRACTITIONER AND WHOLESALE ACCOUNTS

In order to open a practitioner account, we need a copy of your license or certificate on file. You can apply here.

In order to open a wholesale account, we need your reseller’s number or ID and proof of business on file. You can apply here.

PRODUCTS NOT LISTED ON OUR WEBSITE

All items listed on our website can be ordered online. If you’ve ordered a product from us before, and don’t find it listed, it may be discontinued. Please contact us with questions.